Cancellation & Rescheduling Policy

Your appointments are very important to us. 

They are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24 hour notice for cancellations or rescheduling of appointments. 

Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our wait list miss the opportunity to receive services. 

Aitor values his staff’s time. He understands they have other jobs, family, and friends with whom they could be spending time. Aitor pays her staff their entire wage for any missed or late cancelled appointment out of respect for their valuable time.  Therefore, we have a strictly enforced 24 hour cancellation and rescheduling policy.

Any appointment missed, late cancelled, or changed without 24 hour notice will result in a charge equal to 100% of the reserved service amount.  The appointment may be taken off of a contract/package or charged individually.

As a courtesy, your appointments are confirmed electronically the day before your scheduled appointment by email and/or text messaging from our online appointment scheduling software because we know how easy it is to forget an appointment you booked months ago.  From this confirmation email, you have the option of the following without a charge:

• confirm your appointment from the link provided in the email;
• reschedule or cancel your appointment from your calendar;

Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which result in a cancellation fee. Not receiving an electronic notification of your appointments from us the day before is not sufficient reason to miss an appointment if the original confirmation notification was received timely.  A link to automatically upload the appointment to your calendar is provided on every electronic confirmation.

Any late arrival will shorten your appointment time and will not be made up by running into the next client’s scheduled appointment.

All appointments must be held with a valid credit card at the time of booking.  A credit card hold transaction maybe made on your credit card to reserve the appointment time.  Your credit card information is stored will full encryption.

Emergency absences will be considered on an individual basis by Aitor. You may request not to be charged for the late cancelled session in writing within 7 days if you feel such action is warranted. Aitor will make the decision to honor your request on a case-by-case basis and will respond back to you in writing within 7 days.

It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no discount or charges will apply.

We feel that it is only fair that we honor the same policies to our clients.  

Aitor reserves the right to modify a scheduled appointment to a different mentor during the same time allotment if circumstances arise without prior approval of the client.

If we have to cancel a client with less than 24 hours notice of the appointment scheduled, we will honor the same policy and your next appointment will be free of charge. 

The 24 hour cancellation policy gives us time to inform our wait list clients of any availability, as well as keeping our staff schedules filled, thus better serving everyone. Policies are presented and provided in the best quality and tradition of excellent service for our established and future clientele.

Thank you for viewing and supporting our 24 hour cancellation and rescheduling policy criteria!